Customer Service Representative
Location: Greensboro
Posted on: October 26, 2024
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Job Description:
Adecco is currently assisting a local client in their search to
fill a Customer Service Representative position in Greensboro, NC.
As a Customer Service Representative you will be responsible for
serving customers by providing product and service information,
resolving product and service issues and documenting calls.
Apply Now if you meet the qualifications listed below!
Responsibilities for this Customer Service Representative position
include:
* Delight Customer by providing exceptional service exemplified
through complex inquiries, benefit and and cancellation calls
regarding Borrowers Protection Plan (BPP) and Line Protection Plus
(LPP) products
*Serves customer by providing product and service information;
resolving product and service issues.
*Resolves product or service problems by clarifying the customer's
complaint, determining the cause of the problem, selecting and
explaining the best solution to solve the problem; expediting
correction or adjustment; following up to ensure resolution.
*A benefit anc cancellation call requires deviations from standard
screens, scripts and procedures
*Maintain customer records by updating account information
*Contributes to team effort by accomplishing related results as
needed
*May also provide support to projects
Required Skills:
*High School Diploma or its equivalent is required
*Requires 1-3 years of customer service and/or claims processing
experience.
*Must have experience with heavy inbound/outbound call volume
*Proven ability to take ownership of escalated issues
*Solid technical background
*Proven ability to multitask
Desired Skills:
? Bank system knowledge,
? Understanding of BPP/LPP products
? Bilingual in Spanish is a plus, but not required
On the job training will be about 3-4 weeks, one on one
training
The shift for this position is Monday - Friday, 9:00 AM - 6:00
PM
Adecco provides one of the most comprehensive benefits packages in
the industry to contract workers.
Click on Apply Now to be considered for this Customer Service
Representative position in Greensboro, NC or you can visit our
website www.adeccousa.com to search for other opportunities that
are currently available.
This position is being recruited for by Adecco?s National
Recruitment Center of Excellence, not the local Adecco office.
Equal Opportunity Employer
Minorities/Women/Veterans/Disabled
Keywords: , Roanoke , Customer Service Representative, Administration, Clerical , Greensboro, Virginia
Click
here to apply!
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